Frequently Asked Questions
Everything you need to know about shopping with Zinko for your home needs.
What is the estimated delivery time for my order?
Delivery times typically range from 3 to 7 business days depending on your location. For large furniture items, a specialized delivery team will contact you to schedule a convenient time slot.
Does Zinko offer international shipping?
Currently, Zinko focuses on providing the best local service. We ship to all major cities and regions within our domestic market, ensuring your home goods arrive safely and promptly.
What is your return policy for home decor and furniture?
We offer a 14-day return policy for most items. Products must be in their original packaging and unused condition. Please note that some custom-made furniture pieces may be subject to specific return conditions.
How can I track the status of my shipment?
Once your order is processed, you will receive an email and SMS with a tracking number. You can enter this number on our 'Track Order' page to see real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard), Mada, and Apple Pay. For added convenience, we also offer 'Buy Now, Pay Later' installment options through our financial partners.
Do your products come with a warranty?
Yes, many of our furniture and electronic home appliances come with a standard manufacturer's warranty. Specific warranty details can be found on the individual product pages.